Return & Refund Policy
At Home Appliance Company, we want every customer to shop with confidence.
If your purchase does not meet your expectations, we provide a simple and transparent return process to help resolve your concerns.
This policy explains the requirements and procedures for returns, exchanges, and refunds.
Return Eligibility
Customers may request a return within:
30 days after receiving their order
To qualify for a return, the product must meet the following conditions:
β’ The item must be unused and in its original condition
β’ The product must include original packaging and included accessories
β’ The item must not have damage caused by improper use or handling
β’ Proof of purchase must be provided
Returns that do not meet these requirements may not be approved.
How To Request A Return
To begin a return request, please contact our customer support team:
Email:
Please provide:
β’ Order number
β’ Customer name
β’ Reason for return
β’ Photos or additional details if applicable
After reviewing your request, our team will provide return instructions.
Please do not send any products back before receiving return authorization.
Unauthorized returns may not be accepted.
Damaged, Defective, Or Incorrect Items
Please inspect your order after delivery.
If you receive:
β’ A damaged appliance
β’ A defective product
β’ An incorrect item
Please contact us as soon as possible.
Our team will review your request and provide an appropriate solution, which may include:
β’ Replacement
β’ Refund
β’ Other available resolutions
Non-Returnable Items
Certain products may not qualify for return, including:
β’ Items damaged through misuse
β’ Products missing original packaging or accessories
β’ Clearance or final sale items
β’ Gift cards
β’ Products that cannot be returned due to safety or hygiene considerations
If you are unsure whether your item qualifies, please contact our support team before submitting a return request.
Exchanges
If you would like to exchange a product, we recommend:
- Request a return for the original item
- Wait for return approval
- Place a new order for the replacement product
This process helps ensure faster processing and product availability.
Refund Process
Once your returned product has been received and inspected, we will notify you regarding the refund status.
If approved:
β’ Refunds will be issued to your original payment method
β’ Processing may take up to 10 business days
β’ Your bank or payment provider may require additional time to reflect the refund
If you have not received your refund after the expected processing period, please contact us.
Return Contact Information
Before returning any product, please contact:
Home Appliance Company
Email:
Phone:
+1 330 832 5523
Address:
406 Erie St N
Massillon, OH 44646
United States